Hats off to both Matt and Mike for their truly outstanding service. From start to finish they were professional, caring and attentive to every question and concern we had. Their professionalism sets the standard for all to follow. We highly recommend Mike’s Plumbing and Heating Service and rate them as one of the very best. Because of the superior attention to detail coupled with outstanding work performed by Matt and Mike, we plan on being lifelong customers and will highly recommended this business to family and friends alike. Well done!
Everyone I dealt with from Mike’s was incredibly helpful, knowledgeable, and professional. They were able to take care of all the problems I had and after dealing with their group, I’ll never use a different plumbing service.
As always we were very pleased with the service and attention we received from Matt today. He was able to come out within 24 hours of our call and was professional and courteous throughout his visit.
Excellent in every way! Mike and Rich were terrific! Saturday hours is a plus. This was the very best experience I have ever had in all venues! They truly are the Best in Baltimore. I highly recommend them to everyone. I will continue to use them for my plumbing and heating needs. Please call Mike’s. You won’t be disappointed!
I just want to thank you and say how pleased we were with your employees. The one man’s name was Will, and the other I didn’t get. Both were courteous, informative, and efficient. I was especially pleased that Will noticed that the gas to our furnace had not been turned off when Riggs-Distler replaced the gas riser outside for BGE, which accounted for this faint gas odor that troubled my wife. We called BGE about it, and even they didn’t notice that, so we are both grateful that your employees really know their job. You have a customer for life.
The purpose of this letter is to commend your service technician on his work. When explaining the problem to me and recommending a solution he was very knowledgeable and courteous. He promptly completed the job and left the area clean. He determined that my water heater will be 12 years old and advised me that the life span is approximately 10 to 12 years. To avoid any disastrous situations in the future he recommended my consideration of replacing it in the near future. He was polite and informative while discussing replacement of the water heater and at no point did he appear to pressure me into making an on-the-spot decision. He advised me of the situation and left it there. I feel very uneasy with salespeople who pressure you into making hasty decisions – which your service technician did not do.
Keep up the excellent service
My technician was the man!! Based on past experiences, I was won over within ten minutes. They blew the competition away. You’ve won my business for life!!
Your technician was great. he was friendly and professional. He took his time and made sure the problem was diagnosed correctly
The best experience we have had with a plumber in many years
Your technician was a very good mechanic. He was competent and very thorough. It was so good that I don’t know how your service could be improved upon. I was going to write a letter of praise for the work performed but the response card you sent certainly serves the purpose
Your servicemen are professional, polite, knowledgeable and efficient. They are always on time and honest about what work is necessary. I have referred your company to my friends and neighbors.
Your company is amazing! I can’t wait for you to start on our kitchen. Your job is golden.
The G. family
Too bad all companies don’t make customer service and customer satisfaction a priority like you do. Our technician was the best. He was very courteous and knowledgeable. Thanks to your company and crew, I’m gushing with thanks instead of with water!.
I’m not sure how to improve upon perfection. Your technician was absolutely professional, incredibly through and fast to boot. I’ll be recommending your company to everyone I know.
Continue your GREAT service. You can’t improve on the excellent service that you provide!